All cancelations made within 48 hours of scheduled appointment are subject to a 50% charge of the service cost. All cancelations made day of the appointment are subject to 100% charge of the services scheduled. The card on file will be charged. I recognize that unexpected situations happen, however I ask that you communicate with me within a timely manner.
All no call/no shows will be charged 100% of their service cost. The card on file will be charged and in order to book another appointment, you will be required to put down a 50% deposit for the services being scheduled.
Late Policy
Please communicate your late arrival. If you are going to be more than 20 minutes late for your appointment then we will have to reschedule for a future date. 50% of your service cost will be charged to the card on file.
New Clients
For all new color clients, a $75 deposit will be taken to secure your appointment and your deposit will be applied to your appointment. Your card information will be securely stored on file.
All new extension clients will be required to come in for a 30 minute consultation prior to scheduling any extension services. This allows us to thoroughly decide what type of extensions will best suit your wants and needs and allow time for me to order extensions for your install. A $75 deposit will be taken for the consultation and if you chose to move forward with extension services, your deposit will be applied to your first appointment.
New Color Clients
I ask that all new color clients send me pictures of what your hair currently looks like (front, back, sides), no more than 3 inspiration photos of what you are wanting and the past 6 month color history of your hair. This is any and all color services that you have received in a salon or done at home.
You can send all of those photos and hair history to jayehaircompany@gmail.com.